Frequently Asked Questions

Yes. Here's why you can trust us:

• Stripe Secured: All payments are processed by Stripe, the same payment platform used by companies like Shopify, Amazon, and Zoom. We never see or store your card details.
• Our Own Inventory: Every code is procured by us through vetted commercial channels and guaranteed valid at delivery. We do not buy from grey markets or anonymous third-party sellers.
• Order Transparency: Track your order in real-time from the Order Status page. Once your payment is received, we ensure fast delivery of the code to your inbox.

First check your spam or junk folder. If you don't see it there, go to the Order Status page and request a code resend. If you still have issues, contact us.

Your code is delivered instantly the moment your transaction passes standard verification. If our payment network flags a purchase for additional security checks, the order is safely routed to a manual admin review. We monitor this queue constantly and aim to resolve all reviews within 24 hours.

As a new store, we are building our reputation from the ground up - and every single customer voice matters. We'd appreciate your review on Trustpilot. Your word goes a long way in helping other gamers shop with confidence.

Want to help us improve? Whether you have feedback on the website layout or a specific game card you want us to stock, drop us a line through our Feedback Form. We read every single submission.

Your code is sent by email once your payment has been processed. You do not need to create an account - just provide your email at checkout.

Yes. Visit the Order Status page and enter your order ID and the email address you used at checkout.

Due to the digital nature of gift cards and the inability to verify if a code has been viewed or used after delivery, all sales are final. We cannot issue refunds.

This includes but is not limited to:

• You purchased a code for the wrong region.
• You changed your mind or no longer need the card.

Exceptions & Support

We will issue a full refund or replacement only if the error originates directly on our end or with our official supplier. We thoroughly investigate every logged issue. If you believe your situation qualifies for a review, please log a support case so we can investigate.

For more information see our Terms of Service.

Every code is guaranteed valid and working at the time of delivery. If yours doesn't work, contact us via the support page with your order ID and we will investigate directly with the Issuer on your behalf.

Please note that once delivery is complete, we're unable to verify whether a code has already been redeemed or not.

For more information see our Terms of Service.